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FAQ

What is Kids Crate?

Kids Crate is a New Zealand company, committed to delivering exciting activities to your door. We provide everything your child needs to encourage creativity and learning, through hands on exploration and play.

Each box contains 2-3 activities specifically designed to encourage the next level of development and thinking in your child. Most importantly we want children to have FUN.

How are Kids Crates designed?

Julie the Founder of Kids Crate, is a Mum and former Primary School teacher with over 14 years’ teaching experience in the classroom. 

Using both her extensive knowledge of child development and consulting with other educators and parents, ideas for the crates are tested and adapted, until we‘re happy we’ve got it just right for your child.

Every crate has been ‘Kid’ tested, to check it meets our high levels of engagement, play and creativity.

What crate should I choose?

We currently have 2 core crates to choose from.

The Fantail crate has been developed for 3-4 year olds. Pre-schoolers often need to practice their fine motor skills, and build their knowledge of the world around them. The Fantail activities are selected to encourage their curiosity of the world, and to get children laughing and playing!

The Whio crate for primary aged children, encourages kids to be creative in their thinking and imaginative in their play, through a selection of Art, Science and Technology based activities.

The activities in each crate have been carefully developed with the children’s knowledge and fine and large motor skill level in mind. You can choose the crate which best fits your child, and swap to another when needed.

What's included in my Kids Crate?

Each month Kids Crate will send you a themed box with all the materials you need for at least 2-3 activities - but often more!

We also send a pair of scissors with the first subscription order. We include easy to follow instructions with photos to guide you.  All you may need to provide is some water.

How many children does one Kids Crate work for?

Each crate has at least 2-3 different activities and materials which can be shared between 2 children.

When will we receive our crate? 

We aim to have your first order couriered to your door within the week. If your order is urgent, please email us to let us know. Subsequent deliveries are sent to your child at the beginning of each month.

Can I pick my theme?

We work hard at Kids Crate to offer a wide range of themes and activities that are suitable for both boys and girls.

Because it’s exciting for your child to have the surprise of opening up a new theme each month, we do not offer the option to select themes.

If we have developed a special holiday themed crate or a crate that might not suit everyone (like unicorns), we'll email you to give you an option of 2 choices.

If you have any suggestions for themes or activities you would like to see, our contact team would love you to email them through. info@kidscrate.co.nz

Can I swap Crate Lines?

Of course! Log into your account and then click on 'Manage Subscriptions'. Click on the 'View details' link, then 'Products in your subscription'. Here you can change your order to a different line. If you have any trouble of course email us at info@kidscrate.co.nz and we can sort it for you too.

How do I update my Subscription information?

Simply log into your account (top right hand corner on our website) and click ‘manage subscriptions’. You will see your upcoming orders listed on this page. To update your entire subscription or individual orders click the ‘View details’ link. Here you can update your shipping and billing address, edit your payment information, change the Kids Crate line you are in or skip an order.

We've moved house. How do I update my mailing address?

Simply log into your Account. Click on 'View Addresses' and update here.

We’re going out of town, can I skip a month?

Yes – you can pause your subscription for a month at a time. Simply log into your account and click on ‘Manage Subscription’. Then click on ‘View details’. Click on ‘Products in your subscription’ to view the upcoming orders you have. Here you can choose to ‘Skip order’ for the month needed. You will not be charged while your subscription is paused. Your subscription will automatically resume after the pause period is complete. Pause by 11.59 PM on the day prior to your renewal (billing) date to avoid being billed for that month’s crate.

How does a month to month subscription work?

Choose the Kids Crate you would like to start with or choose our Latest Release.  Your first order is shipped straight away. Then all subsequent orders are sent at the beginning of each month. If your initial order is within the last 2 weeks of the month, we will send your next order at the start of the following month. Our billing date is the 15th of each month. Unless your order is marked as a gift all orders will auto renew until cancelled.

What happens at the end of a prepaid subscription?

If you have purchased a gift subscription the subscription will just end at the end of the gift period. If you have a recurring subscription, you will get an email reminder that your subscription is about to auto renew on the 15th of the month.  

When am I charged for my subscription?

Our billing date is the 15th of each month. Your subscription will auto renew for the period you have selected on the 15th of the month and your next Kids Crate will ship at the beginning of the upcoming month.

How do I cancel my subscription?

We hate to see you go, but you can cancel any time after the initial prepaid term has been completed.  To cancel log into your account. Click on the ‘Manage Subscriptions’ link under the Account Details heading. Click the ‘View details’ link, then click ‘cancel subscription’.  Please cancel by 11.59PM on the day prior to your renewal (billing) date. 

What if there's a problem with my order?

We are happy to help you - Please pop us an email at info@kidscrate.co.nz and we'll take good care of you.